// Case Study

A New City

Stability, Trust, Uptime and Secure Network Access

Situation.

Incorporated in 2003, the City of Miami Gardens is a relatively new municipality in Miami-Dade County, Florida. The city operates:

  • City Hall

  • A Police Department

  • A Community Center

  • A Parks System

These services support approximately 110,000 citizens and 600 employees.

Tasked with improving and maintaining a highly secure network infrastructure, the city chose to outsource its network support. Miami Gardens turned to AIP US because of its proven expertise in technology infrastructure build-out, management, and custom scalable network solutions.

In addition to managed services, the city also sought AIP US’s support for:

  • Voice over IP (VoIP) solutions

  • Wireless infrastructure installation

Solution.

AIP US implemented a custom Cisco-centric network and security solution tailored to Miami Gardens’ specific requirements and budget. The solution was designed to be robust, secure, and scalable, meeting the city’s growing needs.

Key solution elements included:

  • Cisco Security Services

    • Firewalls and Intrusion Prevention Systems (IPS)

    • Threat detection and remediation recommendations

    • 24/7 monitoring and support

  • Cisco Meraki Wireless LAN

    • Secure Internet access for employees and citizens

    • Network visibility with analytics on users, devices, and applications

    • Access control and application usage policies to optimize both performance and security

  • Cisco Unified Communications Manager (VoIP)

    • Contact center and messaging features

    • Integration with Microsoft Lync

    • Deployed at the new City Hall facility

Since 2008, AIP US has provided Miami Gardens with managed network and security services, including:

  • Network Operations Management

  • Security Operations Management

  • Wireless Implementation

  • Voice over IP Implementation

A highlight of the service is AIP US’s ability to support the Police Department’s network on a 24×7 basis, ensuring uninterrupted productivity and citizen support.

Business Result.

The Cisco-based infrastructure implemented by AIP US continues to provide Miami Gardens with a solid IT foundation that enables reliable government operations. The partnership has delivered:

  • Stable operations – The city’s network has remained stable for the last 11 years under AIP US management.

  • Successful migration – A smooth transition of network, security, wireless, and voice infrastructure into the new City Hall building.

  • Expanded services – Deployment of Cisco VoIP and Cisco Meraki Wireless LAN.

  • Ongoing compliance – Consistent success in passing FDLE/CJIS and PCI compliance audits.

Tristan Lattibeaudiere, Director of IT, City of Miami Gardens, shared:

“We have passed every network audit by FDLE/CJIS, every PCI Compliance audit, and I feel very safe having a CCIE monitoring my network 24/7. I trust AIP US.”

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