// Managed IT Services

Managed IT Services (MSP): Proactive Operations & Support

Managed IT Services (MSP): Proactive Operations & Support

AIP US is your vendor-agnostic MSP for managed IT services—monitoring, help desk, patching, backups, lifecycle management, and IT advisory. We keep systems secure and reliable while your team focuses on mission outcomes. Serving Florida and New Jersey, for SLED and commercial clients.

Vendor-agnostic, outcome-driven

SLA-backed operations across your entire stack. We onboard environments, create runbooks, monitor proactively, and coordinate with vendors—balancing cost, performance, capacity, and security to meet your business outcomes.

Assess & Onboard

Asset discovery, documentation, tooling setup, monitoring baselines, and runbooks.

Operate & Support

24×7 helpdesk, incident & request management, remote/onsite support, and vendor coordination.

Manage & Secure

Patching, backups, endpoint & identity management, policies, compliance, and mitigation.

Optimize & Refresh

Capacity planning, lifecycle management, budgeting, reporting, and roadmap updates.

Capabilities.

Comprehensive, SLA-driven coverage across lifecycle, infrastructure, security, software, workspace, and telecom—plus the people and processes to keep it all running smoothly.

Lifecycle Management

Assessment, design, implementation, operations, maintenance, and refresh.

Cabling (Cat6 & Fiber)

Structured cabling for data, voice, and devices.

Security / Video Surveillance

Cameras, recording, retention, and secure access.

Network (LAN / WAN)

Core, distribution, access, and branch connectivity.

Firewalls & Next-Gen Services

Policy, IDS/IPS, content filtering, and VPN.

Web & Email Filtering

Threat defense for browsing and mail flows.

Wi-Fi (On-Prem & Cloud)

Controller-based or cloud-managed wireless.

Paging & Intercom

Campus and facility voice paging solutions.

Voice / Phone Systems

On-prem or hosted VoIP and UC platforms.

Servers & Active Directory

Build, harden, and manage identity & compute.

Storage & Backup

Imaging, snapshots, and offsite/immutable backup.

PCs & Endpoints

Provisioning, updates, and asset lifecycle.

Mobile Device Management

Policies, enrollment, and app governance.

Cloud Services

Microsoft 365, Azure, AWS, SaaS migrations.

IoT Management

Network segmentation and device governance.

IT Security Program

Policy, compliance, protection, and mitigation.

Virtualization Platforms

Compute, storage, and desktop virtualization.

Operating Systems

Windows, macOS, Linux platform management.

Productivity Apps

Email, Office suites, and collaboration tools.

Websites & Enterprise Apps

Hosting, updates, and integration support.

AV & Office Tech

Projectors, smartboards, TVs, room systems.

Print & Scan

Printers, MFPs, and fleet administration.

Connectivity

Internet, intranet, circuits, and routing.

SD-WAN & SIP

Resilient transport and voice connectivity.

Mobility Services

Plans, devices, and mobile enablement.

Helpdesk & Ticketing

User support with KPI/SLA reporting.

Vendor & Procurement

Quoting, renewals, and escalation handling.

Stakeholder Coordination

IT/business alignment and communications.

Ad-Hoc Incident Response

Rapid reaction to events and outages.

Ready to Experience the
AIP US Difference?

Ready to Experience the
AIP US Difference?

Let’s align on a roadmap for cloud, cybersecurity, and managed IT—serving Florida, New Jersey, and nationwide.

Let’s align on a roadmap for cloud, cybersecurity, and managed IT—serving Florida, New Jersey, and nationwide.